Return and Refund Policy

Returns

1. Can I Return My Product?

At Tow Tap, we want you to love what you carry. If you’re not satisfied with your purchase, you may return it within 30 days of receiving your order, provided the item is in brand-new, unused condition.

If there is any confusion about the refund amount, it will be based on the original product price shown on your invoice.

Note: Return shipping costs are typically the responsibility of the customer, unless the return is due to a damaged item or an error on our part.

2. How Do I Return an Item?

To return a product, please follow these simple steps:

2.1 Contact Customer Support

Email us at info@towtap.shop or open a support request through your account. Mention the product(s) you wish to return and the reason for the return.

2.2 Repack Your Item(s)

Place the item(s) back into their original packaging and seal them securely to avoid damage in transit.

2.3 Ship Your Return

Send the package via your local courier or postal service. Once dispatched, please share the tracking number or tracking link with us within 24 hours.

2.4 Receive Your Refund or Exchange

After we receive and inspect your returned item(s), we’ll process a refund or exchange in line with our return guidelines.

3. Return Conditions

You can request a return within 30 days of delivery. To qualify, please ensure the following:

• Items must be unused, unwashed, undamaged, and returned in original packaging.
• Returns will not be accepted for items that are worn, altered, or washed.
• All returns must be authorized by our team before you send the package.
• Return shipping costs are non-refundable, unless the product was defective or incorrectly sent.
• Items marked as Final Sale, discounted, or clearance are not eligible for return or exchange.

4. What Is the Return Address?

To return your order to the nearest warehouse, please contact our customer support team first. We’ll provide detailed return instructions and the correct return address within 24 hours.

5. United States Warehouse

Return Address:

Tow Tap
420 Riverdale Rd
Severna Park, Maryland 21146,
United States

Refunds

At Tow Tap, we strive to ensure a worry-free shopping experience. If you’re not fully happy with your order, we’re here to help resolve it smoothly.

Timeframe

We accept eligible return requests within 30 days of delivery. Items must be in new and unused condition to qualify.

Refund Method

Approved refunds will be issued back to your original method of payment (e.g., credit card, PayPal, etc.).

Product Condition

Returned items must be in original condition, unused, unwashed, undamaged, and in the original packaging to be eligible for a refund.

Contact for Refunds

To initiate a return or if you have any refund-related questions, please contact us at info@towtap.shop.

Return Address

Please don’t return any items without first contacting us. We’ll reply within 24 hours with the proper return steps and shipping address.

Return Shipping Charges

Customers are generally responsible for covering return shipping costs unless the return is due to defective merchandise or an error on our part.

United States Return Warehouse

Return To:

Tow Tap
420 Riverdale Rd
Severna Park, Maryland 21146,
United States

Important:

Before returning any item, please contact us at info@towtap.shop for approval. Items sent back without authorization may not be accepted.

Important Return Notice

• Do not return products without first getting approval from our team. Unauthorized returns may be rejected.
• Once we receive your return and complete inspection, your refund will be processed within 10 business days. Refunds may also be issued for canceled orders depending on the status.

Let’s Connect

Mail Support: info@towtap.shop
Talk to Us: +1 (410) 854-8951
Official Address: 420 Riverdale Rd, Severna Park, Maryland 21146, United States