Return and Refund Policy
At Tow Tap, if you are not fully satisfied with your purchase or wish to make an exchange, you may return the item provided it meets our return conditions for a full refund or exchange.
Return Eligibility
Return Request Period: You have 30 days from the delivery date to request a return.
Item Condition: Products must be in their original condition unworn, unwashed, unaltered, and free from odors. Tags must be intact, and the item must be returned with its original packaging.
Security Features: If the item arrived with a security tag or hygienic sticker, these must remain attached and unaltered.
Non-Returnable Items
We do not accept returns for the following:
- Items marked Final Sale at the time of purchase.
- Items used for photo shoots, video shoots, or other productions.
If you receive a damaged or defective item, please contact Customer Care.
Shipping Fees And Refunds
- Original shipping charges are non-refundable.
Customers are responsible for covering the return shipping cost.
However, if the item you received is damaged or defective, we will cover the return shipping fee at no cost to you.
After your return is received and reviewed, we’ll issue a refund to your original payment method used at the time of checkout. Refunds may take up to 10 business days to appear, depending on your bank or payment provider.
Return Abuse Policy
We reserve the right to:
- Reject unauthorized returns or items that do not meet our policy
- Return non-compliant items back to the customer at their expense
How to Initiate a Return
To begin a return or exchange, please contact our Customer Care team by emailing us at info@towtap.shop with your order number.
Fill out the return request form available on our store or contact us by email.
Return Shipping Address
420 Riverdale Rd
Severna Park
Maryland 21146, United States
Additional Guidelines
- No Restocking Fee
- Return shipping label is customer responsibility.
Return and Exchanges
Yes, I accept returns and exchanges for defective and non-defective products.
For More Information
Email: info@towtap.shop
Physical Address: 420 Riverdale Rd, Severna Park, Maryland 21146, United States